HPE : Support Alerts




Hewlett Packard Enterprise would like to remind you of the upcoming End of Support date regarding HP SiteScope 11.2x in your profile.

Key Program Dates :

August 31, 2017 – End of Committed Support for HP SiteScope 11.2x

August 31, 2019 – End of Extended Support for HP SiteScope 11.2x

August 31, 2023 -nd of Self-Help Support with Rights to New Versions for HP SiteScope 11.2x

 

 

This product/version follows the time-based obsolescence process and the timeline for end of Committed Support and end of Extended Support has been published on Software Support Online, based on the General Availability date for this product version. These dates are based on our Software Support Policy.

As a product version reaches the end of Committed Support, no new enhancement requests, security patches, fixes, document changes, or platform certifications will be done during the Extended Support or Self-Help Support with Rights to New Versions period.

After the end of Extended Support, you will not be able to log a support case for this product version anymore. At that moment only Self-Help Support with Rights to New Versions will be available. Self-Help Support with Rights to New Versions will continue to provide access to knowledge base, forums, existing patches, new versions or any replacement products.

More details on the deliverables during Extended Support and Self-Help Support with Rights to New Versions is available in the HPE Software Enterprise Datasheet.

Please keep in mind: In accordance with the contractual terms, your Software should be on a supported available release. You can verify the support timeline for the specific version of the product you are using on Software Support Online. Please make sure that your Software is on a supported version throughout the period of your support contract. You can contact your HPE Sales Representative or HPE Business Partner if you need any additional help.

Whilst HPE offers Extended Support periods, to minimize risks we recommend that all customers update to the 11.3x version of HP SiteScope. HP SiteScope 11.3x provides the following new capabilities:

  • Starting 11.32 we brought back the point base license and customer can pick and choose which license structure they would like to use (OSI or points)
  • Docker monitoring certification
  • REST API for automation
  • API monitoring capabilities
  • ChatOps Integration
  • New User Interface

And more, please see the what’s new section on SiS documentation






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